Postal Cost and Delivery Times:

We currently have FREE Worldwide Shipping on ALL orders, for a limited period only.

Goods are normally dispatched within 48 hours via first class recorded or special delivery within the UK. Subject to availability, delivery is usually within 2-5 days for UK and Ireland orders, as they are dispatched within 48 hours. Overseas orders may take slightly longer.

Returns Procedure:

If your product is defective in any way please email us at accounts@wrinklecreamdirect.com . Defective items will be replaced upon receipt of the defective product. All defective returns must be returned within 30 days of receipt.

All returned products must be returned in the original boxes with all contents included.
Email us with the following details:

1.Your name and order number.
2.Your e-mail address.
3.The product title being returned.
4.Description of the fault.

Once we receive your email we will send you an RMA and return postal address.

Cancellation/Non-faulty Returns:

You have the right to cancel within seven days of your contract with us, or seven days after receipt of the goods (whichever is the longer). If you do cancel your order, you will have any payment returned to you.
If you cancel after shipment of any goods, you must return them to us within 14 days if they are faulty or within 7 days if the goods are incorrect or not required.

Due to Health and Hygiene considerations we are only able to accept returns of items for any reason other than faulty goods, if the packaging and/or security seal is unbroken. All goods must be returned with their packaging intact and in their original condition.

For any other shipping queries, email us at: